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everything Tag

29 Mar Lunch With The La Gloria Crew

Posted at 11:07h in Blog

I had the pleasure Monday of having a nice little lunch and couple hours discussion with some of the folks from Team La Gloria Cubana including Michael Giannini, Yuri Guillen and The fabulous Victoria McKee! Conversation drifted quickly off cigars and the industry to everything from...

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09 Mar A Lesson In Customer Service – a.k.a. What NOT To Do

Posted at 00:47h in Blog
A Lesson In Customer Service - a.k.a. What NOT To Do So a couple weeks ago I had one of my printers go down with a fairly common routine problem, the rubber drive belt for the carriage assembly wore out.  No big deal, they only last so long and need to be swapped every couple years or so depending on use, and mine certainly gets a lot of use! HP offers an exceptional on-site warranty service program, but it's also an exceptionally large amount of money starting at several hundred dollars per year.  If I was running the printer a lot more say in a dedicated production environment this would be a no brainer deal, sign me up!  However I only print for myself and a relatively small selection of clients so I can't justify that kind of expense, especially when I am capable of doing just about everything myself.  For giggles I checked how much this one repair would cost, and it was nearly $1,000!  It included an on-site HP tech, repair, replacement, cleaning and calibration and would take a few hours to complete.
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24 Jan BG Pictures is Offering Calibration Services!

Posted at 21:04h in Blog

Color management is a critical part of being a successful pro in our field! Many simply aren't aware of what it is, or why it's so important - and what they can do about it! I have provided these services over the years...

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18 Aug Color Management

Posted at 15:41h in Blog

Color Management Part 1 The term means nothing to most, strikes fear in some, confuses others and is fully understood by few.  Hopefully I can shed some light on this surprisingly simple subject for everyone! It's a simple concept really, you want to make sure...

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